| FAQs |
| |
 How do I know if my booking is confirmed? |
When you complete your booking, which will happen after you have submitted your credit card details and pressed the "buy now" button, you will reach a confirmation page on the website. Your booking is only complete once you reach this confirmation page.
You will also be sent a confirmation email shortly afterwards. |
| What payments do you take? |
| We accept Mastercard and Visa for everything, and American Express and Switch for some items. This is dependent on the particular supplier of the product/item you wish to purchase. Please note however that we do not accept Electron or Solo cards at present. |
| What happens if I haven‘t received a confirmation email? |
If you have not received your confirmation email within 4 hours of making a booking, please check your deleted items 'Junk Mail' folder.
Most email accounts offer an unwanted mail filter service to protect you from junk mail, and it is possible that your confirmation has been mistakenly filtered by this service. We would also advise that you change your filter settings to allow www.trampmagazine.com mail through. |
| Can I change details of my booking? |
| If you‘ve made a mistake completing your order, you want to return a gift or if something just doesn‘t look right on your confirmation email, contact us. |
| There is a mistake in my confirmation |
| If you see a mistake in your confirmation email, please contact us. One of our agents will be happy to help sort it out. |
| What do I do if I have a complaint? |
| We‘tre very sorry if you are unhappy with any part of your experience with www.trampmagazine.com. If you would like to make a complaint, please email us. We will do whatever we can to resolve the problem. |
